Delivery policy and export restrictions

At Angelica Candle, we strive to provide prompt and reliable delivery services to ensure you receive your products in a timely manner. This Delivery Policy outlines our shipping procedures and delivery times.

  1. Order Processing: Once you place an order, our team will process it within 2 business days. During peak seasons or special promotions, processing times may be slightly longer. You will receive an email notification once your order has been processed and shipped.
  2. Shipping Methods: We offer various shipping options to meet your needs. You can choose from standard shipping, express shipping, or other available methods during checkout. Shipping costs may vary based on the shipping method and delivery location.
  3. Delivery Times: Delivery times depend on your selected shipping method and your location. Please note that unforeseen circumstances, such as weather conditions or customs delays, may affect delivery times. We strive to provide accurate delivery estimates, but these are not guaranteed.
  4. Tracking: For your convenience, we provide tracking numbers for all shipped orders. You can use the provided tracking information to monitor the status and estimated delivery date of your package.
  5. Delivery Address: Please ensure that you provide a correct and complete delivery address during checkout. We are not responsible for delays or delivery issues caused by inaccurate or incomplete address information.
  6. Non-Delivery: In the rare event that your package is not delivered within the estimated timeframe, please contact our customer support team. We will investigate the issue and work with our shipping partners to resolve it promptly.

Due to international trade regulations and export restrictions, some products may not be available for delivery to certain countries. We comply with all applicable export laws and restrictions, and as a result, we may limit or restrict the shipping of certain products to specific destinations.

If you are located in a region subject to export restrictions, you will be notified during the checkout process. Please note that it is your responsibility to ensure compliance with local laws and regulations regarding product importation. We reserve the right to cancel orders or modify shipping destinations based on export restrictions.